1. Who we are
Candy’s Hound Rescue International (formally Candy Cane Rescue) is a not for profit registered charity (registered Charity Number 1179928).
Our aim is to rescue, rehabilitate and rehome hounds and other breeds of dogs from global regions with no/poor animal welfare laws. We mainly rescue dogs from China; from the Chinese meat trade, unethical breeding programmes and underground racing tracks.
We’re committed to keeping your personal information safe. This policy explains how and why we collect, use and store any details you share with us.
Your support is critical in helping us achieve our mission to rescue dogs and give them a second chance in life and we want to be able to contact you with updates, news and occasional requests for financial support so that we can continue to do our vital work.
2. What data do we collect
The personal information we collect, store and use might include:
- Your name and contact details (including postal address, email address and telephone number)
- Information about your activities on our website and about the device used to access it, for instance your IP address and geographical location
- Your bank or credit card details. If you make a donation online or make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions
- Information as to whether you are a UK taxpayer so we can claim gift aid
- Any other personal information you have shared with us, for example, photography and videography (such as images at events, case studies and other marketing materials)
- When volunteering with us, we will ask you to complete an agreement which asks for your full name, home address, contact number and proof of ID. In some cases we may ask for references
- For contractors or agencies, we will ask for personal details in order to meet the requirements of the agreements with us
- When applying for Grants, we will collect the data required in order to apply and monitor progress of the application
- Should an accident occur on our premises, or at one of our events, we record what happened and the action taken as a result, as such this may include personal data
- For the safety of our team, we log any abusive comments and images that are targeted at us via social media, phone calls or other. This is for the purposes of reporting abuse to the Charity Commission where required
- We will collect your name and preferred contact details should you provide us with feedback or have a reason to complain
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.
An example of where we may collect sensitive data is in order to support people who wish to volunteer at our events, we may ask that you tell us about any relevant medical conditions so we can better-support your volunteer experience with us if necessary.
3. How do we collect your data
Most personal data we process is given to us directly by our supporters, customers, volunteers, contractors and representatives from other rescue and rehoming organisations we work with in the course of their interactions with us. We may also receive your personal information when you donate to us through third-party services such as PayPal, Just Giving or Facebook.
We collect data and process data when you:
- Voluntarily complete a customer survey on our website or via a partner such as Facebook
- Give us a donation
- Purchase merchandise from us
- Complete a survey
- Consent to email updates or newsletters
- Use or view our website via your browser’s cookies.
- Complete a volunteer agreement
- Complete an adoption form when rehoming a dog
- Complete a foster carers form when agreeing to foster a dog
- Submit a completed Grant application form
- Record an accident, in the accident book
- Abusive comments and images are logged centrally, in a log set up for this purpose
- Through feedback or complaints raised
4. How will we use your data
Candy’s Hound Rescue International will never sell your data to third party companies or organisations. The only instance where we will share your data is with carefully selected and screened subcontractors for marketing, fundraising, and business insight purposes. See Disclosing your information section.
How we use your data for these purposes will depend on the nature of our relationship with you. Below are some examples.
- Rehoming or fostering a dog
- To provide you with aftercare services.
- To communicate with you regarding the wider work of Candy’s Hound Rescue International, and how you might support us.
- It is a legal requirement that all dogs we rehome are microchipped. We will share your personal information with a microchip company in case your animal goes missing. This is usually the UK microchip provider called PetLog (01296 336579)
- To process registration fees (sometimes through third-party websites) and administer events.
- To collect and store images and videography with the purposes to promote future fundraising events.
- Marketing and fundraising
- To send you updates about our dogs, general information about rehoming, volunteering and various ways you can support Candy’s Hound Rescue International, including fundraising events such as road shows or community events
- To efficiently raise the fundraising income to enable us to help more dogs find loving homes
- To manage, facilitate and record financial transactions associated with fundraising
- To manage events and fundraising activities
- To ensure that as many supporters as possible maximise the value of their donation through Gift Aid
- To enable us to recruit volunteers and foster carers.
- To support and train volunteers and ensure their safety
- To enable us to communicate with volunteers regarding their volunteering work, the wider work of Candy’s Hound Rescue International and how they might support in other ways
- Carrying out our obligations under any agreements entered into between you and us
- Keeping a record of your relationship with us
- If you have got in touch with us about leaving us a legacy, we will manage and administer your legacy pledge.
- Purchasing merchandise
- To process your payment and your order
- We will survey portions of our supporter database periodically to find out more about your experience of dealing with Candy’s Hound Rescue International, how you use our services, and how we can improve our service delivery to you. We will not confuse this with marketing or promotional messages
- Providing you with the services, products or information you asked for
- Seeking your views or comments on the service we provide
- Notifying you of changes to our services
- Managing the administration of feedback or complaints
If you do not want Candy’s Hound Rescue International to use your personal data in this way, you can opt out at any time, by clicking unsubscribe if we’ve sent you email, or by emailing us at: firstname.lastname@example.org
When we processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
5. How do we store your data
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security.
Due to the way that Candy’s Hound Rescue International relies on volunteer support for Home Checker Coordination and Home Checker purposes, your data can be stored across various private servers with those appointed volunteers. Our volunteers follow data protection procedures when handling personal data.
We store your personal data as long as it is required for the purpose (s) we collected it for (or for a related compatible purpose, such as keeping a record of a donation). Legal requirements mean that we retain certain items of personal data for a given period of time e.g. gift aid and declarations must be retained for six years. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, together with the applicable legal requirements.
We regularly review what data we have and delete data that is no longer necessary (example, you no longer have an adopted dog through us). In certain situations you have the right to request that your personal data be deleted (the ‘right to erasure’ see section on your data protection rights).
6. How the law applies to us
Under UK GDPR Candy’s Hound Rescue International is required to have a legal basis for processing, collecting and using your personal data. We use the following legal bases for processing: Consent, Legitimate Interest, Contract, & Legal Obligation.
7. Your data protection rights
These are the rights you have under the UK GDPR and the Privacy & Electronic Communications Regulation.
The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
The right to rectification – You have the right to request we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to restrict us from processing your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email us, putting ‘Data Protection’ in the subject line at: email@example.com
8. How to Complain
Please let us know if you are unhappy with how we have used your personal information. You also have the right to complain to the Information Commissioner’s Office. Details can be found on their website https://ico.org.uk/concerns/
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology
- Keeping you signed in
- Understanding how you use our website
- To help with transactions
9.2 What types of cookies do we use
There are a number of different types of cookies. Our website uses the following:
- Functionality – we uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – we uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
- Third party cookies – such as those by PayPal so it can process transactions from our website. Some of these are strictly necessary and cannot be switched off.
9.3 How to manage cookies
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
10. Privacy policies of other websites
12. How to contact us
Simply email us, putting ‘Data Protection’ in the subject line at: firstname.lastname@example.org